General Questions

How do I contact customer support?
You can reach customer service by phone by calling 888-I-AM-PPAI (426-7724) ext. 3218 or via email at

How do I log-in to the Shop PPAI Member Store site?
In order to log-in to the Shop PPAI store site you will need an email address and a password.

PPAI Members: Current PPAI Members may log-in to the Shop PPAI Member Store by using their PPAI Username and Password. Your PPAI Member log-in will enable you to receive lower members-only pricing at the Shop PPAI Store. If you do not remember your PPAI member password, select the Reset My Password link.

Non Members: Non Member customers may create a Shop PPAI account by going the the “Sign In” link under the Non Members Store and clicking on the “Create a new account” link. Creating an account will enable you to save billing and shipping information for future orders. We will also create and order history for you so that you can easily track past purchases. You may update your account at any time by signing in to the Shop PPAI Non Member Store and selecting the “My Account” link.

How do I receive PPAI member pricing?
In order to receive member pricing on the Shop PPAI Store, you must have an active PPAI membership and log-in to the Shop PPAI Member Store. Non-members do not receive member pricing. To become a PPAI member, call 888-I-AM-PPAI (426-7724).

I belong to a Regional Association. Can I still receive the PPAI Member discount?
At this time, Regional Association members do not qualify for PPAI member discounts. However, PPAI is pleased to offer specials on select items offered through the Regional Affiliate Pantone Program, for members of participating Regionals. Click here to view a complete list of Regional Associations offering this program. Click here to shop and view Regional Member discounts on items available for purchase through the Regional Affiliate Pantone Program.


  Shopping In The Shop PPAI Store

Why should I buy from Shop PPAI?
Catering exclusively to PPAI Members, this site saves you anywhere from 5-50% off the already low PPAI prices. Find everything you need from the industry’s largest selection of PANTONE products to a variety of research and industry reference tools. Your business helps PPAI continue supporting a variety of programs including: industry advocacy, government affairs, world-class education and many more. If you have any questions or concerns, please call 888-I-AM-PPAI (426-7724).


What are the advantages of purchasing Pantone products from Shop PPAI versus purchasing directly through Pantone?
PPAI is a Pantone Authorized Dealer and the promotional products industry’s exclusive dealer for Pantone products. As a PPAI member benefit, we are able to provide PPAI members with discounted pricing for Pantone product offerings. PPAI members can save anywhere from 5% to 50% off on select Pantone product retail prices.


Can I post and/or share the content of a digital download (.PDF) file with others?
All digital download files and products are copyrighted by PROMOTIONAL PRODUCTS ASSOCIATION INTERNATIONAL. Reproduction, distribution, display, transmission or retransmission in whole or in part of any product and any of its components – including tables, charts, figures, photos and other graphics – is prohibited without written permission from the PROMOTIONAL PRODUCTS ASSOCIATION INTERNATIONAL. Incorporation of the product or any part thereof as part of another work without the written permission PROMOTIONAL PRODUCTS ASSOCIATION INTERNATIONAL is prohibited, except as permitted by law.
To receive written permission, plase email and identify how you would like to utilize the product content.



I have a question about a product.

You can reach customer service by phone by calling 888-I-AM-PPAI (426-7724) ext. 3218 or via email at would love to consult with you on the best product for how you do business.

I'm not sure what Pantone product I need. How do I know what product to order?
Please call us so we can consult you on the best product for how you do business. 888-I-AM-PPAI (426-7724)


  Placing Orders

How can I place an order?
You can place your order online or by calling 888-I-AM-PPAI (426-7724). Make sure to log in with your PPAI username and password if you are a member of PPAI to take advantage of member pricing. If you are not a PPAI member, you may still purchase products from the Shop PPAI Store, but you won’t be eligible for member pricing.

I am not a PPAI Member. How can I place an order?

You can place an order through the Non Member Store. Click here to shop the Non Member Store.

Can I order by phone?
Our customer care representatives would be more than happy to assist you with placing your order. You can reach a customer care representative by calling 888-I-AM-PPAI (426-7724) 3218.

Can I make a purchase at your location?
We are located at 3125 Skyway Circle North, Irving TX 75038. You are more than welcome to purchase product through appointment only.

Can I purchase item(s) with a purchase order?
Unfortunately, at this time we do not accept orders with a purchase order. If you have any questions, please contact us at 888-I-AM-PPAI (426-7724) ext. 3087.

Is there a discount for bulk purchases?
Yes, please contact us directly by phone at 888-I-AM-PPAI (426-7724) ext. 3087 to receive a price quote

How do I use a promotion/coupon code?
To redeem a promotion or coupon code, enter the code in the appropriate field on Step 2 of the checkout page. Be sure to enter the code with the exact spelling and capitalization as shown. You must click “Apply” in order for the discount to be applied. The discounted amount will be displaced on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, a discount will not be applied.

  Payment Options

What types of payment methods are accepted?
We accept Visa, MasterCard, Discover and American Express.


Is it safe to use my credit card?
Our site is secure and compliant with the latest encryption technology to keep your information safe.


Will I be charged Sales Tax?
Items shipped to destinations in the state of Texas are subject to sales tax. The tax rate applied to your order will generally be combined state and local rate for the address where your order is shipped.


Can you invoice me for my order?
Currently, the Shop PPAI Store requires prepayment by check, money order or credit card. If you have any questions, please contact us at 888-I-AM-PPAI (426-7724) ext. 3087.


  Shipping Information

How much does shipping cost?
Shipping rates vary by location and weight of the products being shipped. A shipping calculator is available on our website on the checkout page. Please note that, there will be additional fees for orders shipping outside of hte U.S.

How does my order ship?
We ship exclusively with FedEx and offer a variety of shipping options.

What shipping methods are available?
FedEx Ground, FedEx Express Saver, FedEx 2-Day, FedEx Standard Overnight, FedEx Priority Overnight and FedEx First Overnight.

Can you ship my order outside of the United States?
We are authorized to complete sales within the United States and Canada. Any international buyers must purchase within these two territories.

Can you ship to a P.O. Box Address?
FedEx cannot deliver to P.O. boxes within the U.S.


Can I use my FedEx or UPS account number to ship my order?
Yes, you may. To use your FedEx or UPS account to ship your item(s), you will need to place your order via telephone and provide your account number and the shipping method. Please contact us by phone at 888-I-AM-PPAI (426-7724) ext. 3218 or email

How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing your tracking number. To track your order you can click on the provided tracking information link provided in the email, call FedEx at 1-800-463-3339 or track your order online at  


  Returns / Exchanges

What is your return policy?
For the first 30 days after your purchase, you may return products for a full money back refund or exchange, excluding any shipping charges.  All returned products must be in brand new condition and have all original manufacturers’ packaging.  Returns must be packaged within a shipping box, no labels or stickers should be applied to the product box. Customer(s) will be responsible for all shipping expenses. PPAI reserves the right to not accept a return or exchange if the item has been damaged or if the original package seal has been broken.

PPAI must be notified of all returns/exchanges in advance via email at

Ship to:
Shop PPAI Returns
3125 Skyway Circle N.
Irving, TX 75038

Damaged, defective or incorrect products.
If a product is damaged, defective, or incorrect, we will either replace it or give you a full refund (including shipping), depending on the option you prefer. If you require a replacement, we will process the new order upon receipt of the damaged or defective product. For product(s) damaged in transit, please keep the shipment in its original packaging materials and contact us for instruction. Please contact us by phone at 888-I-AM-PPAI (426-7724) ext. 3087 or via email at for assistance with your return.

I haven't received a credit for products I returned.
To find out the status of your return, please call 888-I-AM-PPAI (426-7724) ext. 3087.


  If You've Already Placed An Order 

How quickly will I receive my order?
If all items are in stock, your order will typically within 3 business days from the time your order is submitted. Expedited orders submitted after 2:00 PM CDT, Monday through Thursday, will be shipped the next business day. Orders submitted after 2:00 PM CDT on Friday, during a weekend, or on a holiday will be shipped the next business day. (Questions regarding expedited shipping may be directed to Shop PPAI Customer Support at 1-888-426-7724 ext. 3087). If you place an order for an item that is on Backorder, your entire order will be placed on backorder. Most items on backorder are in stock within 2 weeks or less. Your order will ship as soon as all items in your order are in stock.

I received the wrong order. Who do I contact?
Please contact Shop PPAI Customer Support at 1-888-426-7724 ext. 3087.

What shipping methods are available?Where can I see my order history?
To see your order history, log-in to the Shop PPA Members Store, select “My Account” at the top of the page, and then select “Cart History”.

The digital download I ordered hasn't arrived. Where is it?
If you have placed an order for a digital download (.PDF) product, your product is delivered via email within 24-48 hours upon order completion.

I placed an order at a trade show. Where is it?
To find out the status of your order, please call 888-I-AM-PPAI (426-7724) ext. 3087 or email Orders placed at a show are typically shipped out 1-2 weeks following the show. You will receive a shipment confirmation email once your product has been shipped.

How can I get a copy of my receipt for an order I placed?
If you placed your order online, you can go to your My Account, Cart History, and then click on the order number to view your receipt. You were also emailed an order confirmation for your order which will also have all of the pertinent order details. For orders placed at a show or by phone, 888-I-AM-PPAI (426-7724) ext. 3087 or email

How do I change or cancel my order?
Please call Shop PPAI customer care at 888-I-AM-PPAI (426-7724) ext. 3087 or email We will do our best to cancel your order. If it has already been shipped, you will need to return the items upon receipt.


  Have Other Questions?

How can I become a PPAI member?
You can get more information on our website by clicking here or contact our membership representatives at 888-I-AM-PPAI (426-7724) or send an email to


How can I add my product to the Shop PPAI Store?
Please contact Kari Banner at for more information.